Need to Make Progress on Virtual Customer Assistance? That said, Zoom has already successfully implemented its CCaaS solution across environments with 1,000+ agent seats. Now, as it gains further traction, expect the pace of larger-scale implementation success stories to accelerate. Indeed, due to its frenetic speed of innovation, many didn’t initially expect Zoom to provide […]
Google introduces AI-powered Gemini app and casts aside Bard But Microsoft CEO Satya Nadella made a point on Wednesday of touting the capabilities of the ChatGPT-4 chatbot, a product released nearly a year ago after being trained by OpenAI on large-language models, or LLMs. Named after Google’s most powerful suite of AI models powering the […]